Review how WordPress Place handles custom service work, project cancellations, recurring support billing, and technical support charges.
Website projects, redesigns, landing pages, local SEO work, automation setup, eCommerce builds, and troubleshooting are custom service work. Because time, planning, setup, and production begin quickly, payments for custom work are generally non-refundable once work has started, unless otherwise stated in writing.
If a project is canceled before work begins, WordPress Place may review the payment and determine whether any amount can be returned after administrative time, planning time, or reserved scheduling time are considered. If work has already started, amounts already earned or used toward the project are not refundable.
Recurring services such as care plans or monthly support can be canceled before the next billing cycle begins. Cancellation stops future billing only. Charges already billed for the current active cycle are not refunded unless otherwise stated in writing.
Quick-fix work, support requests, and technical troubleshooting are billed as direct service work. Once diagnosis, repair, or problem-solving begins, those charges are generally non-refundable because the value is in the time, review, and technical work performed.
If you have a billing issue, contact jean.arne@wordpressplace.com first so it can be reviewed directly.
